Client Success Trailblazers: Recognizing 25 Visionary Leaders in Customer Empowerment

In Customer Success, visionaries are reshaping the path to client triumph. Drawing from diverse backgrounds spanning various industries, these leaders infuse innovation and strategic insight into their roles. Their multifaceted experiences empower them to navigate complex challenges and pioneer new approaches to elevate customer success to unprecedented heights.

1. Fasih Abbas M (Senior Director & Head of Customer Success, Cashfree Payments): Fasih Abbas M, a seasoned professional from Bengaluru, India, has over 23 years of experience in the industry. Currently leading the Merchant & Customer Experience function at Cashfree Payments, his expertise lies in setting up world-class customer support teams and driving substantial revenue growth.

2. Babu G A (Head of Customer Success, Pine Labs): Babu G A, based in Bengaluru, India, boasts over 22 years of diverse industry experience. As Head of Customer Success at Pine Labs, he drives revenue growth, fosters customer relationships, and spearheads digital payment adoption strategies.

3. Nidhi Chadha (Head of Customer Success, Reliance Jio): Based in Gurgaon, India, Nidhi Chadha spearheads customer success at Reliance Jio. She boasts over two decades of telecom industry expertise. With an MBA and engineering background, she excels in B2B partnerships, business growth, and demand generation. Her strategic acumen and leadership have cemented Jio’s brand as a market leader despite entering as a latecomer.

4. Veijay Bhaaskar Rao (Head of Customer Success, Adobe): Based in Bengaluru, India, Veijay Bhaaskar Rao has over two decades of extensive consulting experience. As the Head of Customer Success at Adobe, he orchestrates premium enterprise customer needs, driving revenue growth and ensuring customer loyalty and retention.

5. Tanvi Jain (Regional Director – Customer Success, Sprinklr): With a career spanning 20 years, Tanvi, based in Mumbai, drives digital marketing transformation. Her expertise in MarTech SaaS and enterprise customer success at Sprinklr empowers companies to own data strategies, enhancing customer experiences.

6. Arpana Sinha (Head of Customer Success, Coursera): Arpana Sinha, hailing from Gurugram, India, brings over a decade of diverse experience to customer success. Currently serving as Coursera’s Head of Customer Success, she has shaped enterprise-grade customer experiences with her strategic insights and leadership.

7. Mahua Dutta (Head of Customer Success, Skillate): Mahua Dutta, situated in Bengaluru, India, epitomizes customer value and happiness. With a diverse background across markets and business functions, she drives growth and fosters exceptional customer experiences. Passionate about fueling growth, Mahua brings a unique blend of expertise to the table.

8. Partha Sinha (Head of Customer Success, LTIMindtree): Partha Sinha, operating from Mumbai, India, leads customer success at LTIMindtree. With a rich background in presales, solution, and delivery management, he drives digital transformation deals across emerging markets. Partha’s strategic approach and industry expertise enable clients to achieve business growth and innovation.

9. Amit Goel (Vice President and Head of Customer Success, Lentra): Based in Pune, India, Amit Goel boasts over 20 years of experience in the FinTech industry. Currently serving as the Vice President and Head of Customer Success at Lentra, he demonstrates leadership in payment processing and investment banking product development.

10. Anjul Tyagi (Head of Customer Success, Quora): Anjul Tyagi, based in Bengaluru, India, has driven customer success initiatives across various organizations. With a wealth of experience in leading customer success teams, he has significantly contributed to the growth and success of Quora’s APAC & MEA regions.

11. Sukhpreet Anand (Head of Customer Success and Support and Sales, SocialPilot): Sukhpreet Anand, located in Gurugram, India, boasts over 18 years of experience steering business growth and fostering customer excellence in the SaaS product support space. As the Head of Customer Success and Support and Sales at SocialPilot, he has achieved remarkable metrics, including a 95% renewal rate and 98% CSAT rate, demonstrating his strategic vision and collaborative approach.

12. Dhinesh Khanna (Global Head—Customer Success, Zoho Corporation): Dhinesh Khanna, hailing from Chennai, India, boasts over 18 years of expertise in Sales, Consulting, and Customer Service. Currently serving as the Global Head of Customer Success at Zoho Corporation, he is focused on enhancing customer retention and expansion through piloting and scaling the customer experience.

13. Arundhati Balachandran (Global Head of Sales and Customer Success, WATI): Arundhati Balachandran, stationed in Chennai, Tamil Nadu, India, oversees both sales and customer success endeavours at WATI. With an extensive tenure spanning over 16 years, she directs revenue operations, enhances customer experiences, and manages accounts, all geared toward fueling growth and nurturing client partnerships.

14. Amit Ambre (Vice President of Delivery & Customer Success, Skit.ai): Amit Ambre, based in Bengaluru, Karnataka, India, is a seasoned professional with over a decade of experience. His expertise lies in transforming business processes through intelligent automation. As the VP of Delivery & Customer Success at Skit.ai, he is pivotal in revolutionizing the Accounts Receivable Management sector.

15. Karthik Ananth (Head of Customer Success, Freshworks): Karthik Ananth, operating from Chennai, Tamil Nadu, India, leads Customer Success at Freshworks, managing 45Mn+ ARR and a team of 35+. His proactive approach reduces churn and fosters account growth, ensuring customer delight.

16. Akshi Mahajan (Head of Customer Success, Google): Based in Gurgaon, India, Akshi shapes enterprise-grade customer success at Google APAC. With over six years of experience, she focuses on strategic insights and measurement solutions, shaping enterprise-grade customer experiences. Akshi’s leadership and deep insights drive client success and shape future opportunities for Google and its key clients.

17. Rahul Sharma (Director Customer Success APAC, SpotDraft): Rahul Sharma, based in Bengaluru, Karnataka, India, brings over 14 years of expertise in customer success, sales, and digital adoption. As the Director of Customer Success for the APAC region at SpotDraft, he ensures clients realize their strategic goals through automated contracting solutions, fostering strong client relationships and enhancing overall value.

18. Krishna Dheenadayalan (Head of Sales & Customer Success, Even): Krishna Dheenadayalan, located in Bengaluru, Karnataka, India, leverages over 13 years of expertise to drive revenue and enhance customer experience. As the Head of Sales & Customer Success at Even, he pioneers India’s best health cover, prioritizing doctors and patients.

19. Kartik Palli (Head of Customer Success, InMobi): Kartik Palli, situated in Bengaluru, Karnataka, India, brings over nine years of experience in strategic partnerships and client relations. As the Head of Customer Success for APAC Gaming Partnerships at InMobi, he fosters strong partnerships and drives client success in the gaming industry.

20. Ankit P. (Head of Customer Success, PagarBook): Ankit P., located in Bengaluru, Karnataka, India, leads customer success at PagarBook, aiding small businesses in India. With over eight years of experience, he drives client success across various industries, leveraging strategic thinking and tactical execution.

21. Rahul Sarin (Director of Customer Success, CleverTap): Rahul Sarin, located in Mumbai, Maharashtra, India, is an ex-entrepreneur and marketing & sales professional with nearly ten years of experience. As the Director of Customer Success at CleverTap, he delivers knowledge solutions and drives customer success in the tech industry.

22. Meha Sharma (Head of Customer Success, Magicbricks): With over a decade of experience, Meha Sharma is a seasoned professional in customer success. Currently based in Noida, Uttar Pradesh, India, Meha leads the customer success department at Magicbricks, where she ensures unparalleled satisfaction and engagement. Her tenure at Adobe and MoEngage reflects her commitment to delivering excellence.

23. Krishna P. (Associate Director Customer Success, Unbxd Inc., A Netcore Company): Krishna P., based in Bengaluru, India, boasts over nine years of experience in customer success. With roles at prominent companies like Unbxd Inc., Krishna brings expertise in enhancing customer satisfaction and driving success.

24. Anil Kumar Kolla (Director of Customer Success, Cropin): Anil Kumar Kolla, hailing from Bengaluru, India, possesses over eight years of experience, notably leading ITC’s flagship program, ITC MAARS. As the Director of Customer Success at Cropin, Anil showcases a blend of strategic vision and hands-on expertise, championing digital solutions for rural India’s agricultural needs.

25. Mayank T. (Vice President—Sales and Customer Success, Info Edge India Ltd): Mayank T., hailing from Delhi, India, brings over seven years of experience in digital transformation and e-commerce. In his role at Info Edge India Ltd, he drives sales and customer success initiatives, helping large manufacturing enterprises enhance their sales through online and offline channels.

As Customer Success evolves, visionary leaders are at the forefront, bringing diverse expertise and making strategic decisions that redefine client satisfaction. By charting new frontiers and prioritizing innovative approaches, these visionaries are paving the way for unparalleled client triumph in the ever-evolving business landscape.

Disclaimer: The selection process for candidates in this news article involves rigorous evaluation by researchers, considering parameters such as industry influence, online reputation, experience, contributions, education, accolades, and followership. However, subjective criteria may lead to outcome variations, and assessments may not capture every aspect of candidates’ profiles. Selection as winners does not imply endorsement or guaranteeing future performance. Feedback is welcomed for process enhancement as we continuously strive to improve our evaluation methods.