Chargebee, a leading subscription management and revenue optimization software firm, has acquired AI-first customer tracking platform Trainn. This move marks Chargebee’s second acquisition in just a month as it accelerates its artificial intelligence (AI) initiatives.
Prior to this, the Tiger Global-backed company acquired Inai, a payment tracking and management firm, to enhance its AI-driven offerings. The acquisition of Trainn aligns with Chargebee’s vision of leveraging AI to streamline customer engagement and revenue operations.
“This acquisition presents an exciting opportunity for both Chargebee and Trainn to advance our shared vision of enabling businesses in an innovation-driven market through AI,” Chargebee stated.
As part of the deal, Trainn’s 200 customers will now transition to Chargebee. Founded in 2020, Trainn has been at the forefront of AI-powered customer engagement solutions and has raised $700,000 (around Rs 6 crore) in seed funding from Speciale Invest and other investors.
Subramanian, CEO of Chargebee, highlighted the growing complexity of the payments landscape. “The payments market is diversifying with new methods like embedded payments, digital wallets, buy now, pay later options, and real-time transactions. AI is playing a critical role in enhancing customer experiences and driving business growth. Currently, the burden of monitoring performance and payment details falls on customer infrastructure, and we aim to simplify this with AI-driven automation,” he said.
Chargebee, valued at $3.5 billion following its $250 million Series H funding round in February 2022, counts major investors such as Tiger Global, Peak XV, Insight Partners, Sapphire, and Steadview Capital among its backers.
This acquisition further cements Chargebee’s position as a leader in AI-powered revenue management, positioning the company to offer enhanced automation and intelligence-driven insights for businesses navigating a rapidly evolving digital economy.
