LiaPlus AI, a customer support solutions provider, has raised ₹2 crore in a Seed round led by Inflection Point Ventures (IPV), with additional participation from Chandigarh Angel Network and Growth91. The funds will be used to advance product development, expand the team, and boost sales and marketing efforts, according to a press release from the company.
Founded in 2023 by Shailesh Jaiswal and Smridhi Seth, LiaPlus leverages artificial intelligence to offer a comprehensive customer support platform. The service provides multilingual support across 18 languages, handling millions of calls per hour while understanding customer emotions in real time. Its AI-powered solution operates 24/7 and has a global presence spanning India, the Middle East, Africa, and Australia.
The platform differentiates itself by integrating AI-driven task management and offering businesses quick access to customer support professionals. LiaPlus trains its AI models with high-quality data to ensure accuracy and relevance, achieving ultra-low conversational latency of less than 400 milliseconds.
Designed to integrate seamlessly with existing B2B systems, LiaPlus is particularly focused on serving the BFSI (banking, financial services, and insurance) and e-commerce sectors. It has established strategic alliances in multiple regions, with localized language support to deliver tailored customer service. The startup’s cost-effective pricing makes it an attractive solution for businesses across its target markets.
