GreyLabs AI, an innovative speech analytics startup, has successfully raised over $1.5 million in a seed funding round led by Matrix Partners India. The funding round attracted a host of notable investors, including Vasant Sridhar (founder of OfBusiness), Narasimha Reddy (founder of MoEngage), Nitin Gupta (founder of Uni Cards), and Anil Goteti (founder of Scapia Cards), along with several other angel investors.
Founded in October 2023 by Aman Goel and Harshita Srivastava, and later joined by Debabrata Basak, Raj Sanghavi, Shivam Gupta, and Shreyas Patel, GreyLabs AI is on a mission to revolutionize the way banks, financial institutions, and fintech companies extract actionable insights from unstructured data. This data, primarily from speech generated in call centres and email communications, holds immense potential for improving operational efficiency and compliance.
GreyLabs AI’s platform offers enterprises the ability to automate call quality assurance and agent training processes. This ensures adherence to regulatory guidelines and enhances overall operational efficiency. The platform’s advanced technology can accurately identify opportunities for lead generation and cross-selling during calls, providing a significant boost to sales and customer service efforts.
The GreyLabs AI team brings a wealth of experience from their previous venture, Cogno AI, a conversational AI platform for banks and financial institutions that was acquired by Exotel in 2021. This background has equipped them with the expertise needed to develop cutting-edge solutions for the financial sector.
In a competitive landscape, GreyLabs AI competes with established players such as Uniphore, Mihup, Contiinex, and Reverie. With the fresh infusion of capital, GreyLabs AI is well-positioned to advance its technology and expand its market presence, driving significant innovation in speech analytics for financial institutions.
