ClearFeed, a cutting-edge conversational support platform tailored for enterprises, has recently closed a successful seed funding round, raising an impressive $2.7 million. The investment was spearheaded by Peak XV’s Surge, with additional participation from 8VC and several other angel investors. This influx of capital will propel ClearFeed’s product development and further enhance its market presence, explicitly focusing on expanding operations in India.
Founded by a dynamic trio consisting of Ankit Jain, Joydeep Sen Sarma, and Lalit Indoria, ClearFeed has carved out a niche by streamlining customer and employee requests through popular communication tools such as Slack and Microsoft Teams. The platform leverages advanced AI models to track inquiries and expedite request resolutions effectively. This results in seamless interactions between various departments and enhanced service team efficiency, thanks to easy tracking and response capabilities.
ClearFeed boasts many impressive product features that cater to the demands of modern enterprises. These include triage channels for effective issue categorization, one-click ticket filing for swift problem resolution, and live two-way data synchronization. Moreover, ClearFeed now integrates seamlessly with eight industry-leading software tools, including Zendesk, Jira, FreshDesk, HubSpot, Github, Linear, Intercom, and Salesforce.
The platform has demonstrated remarkable growth since the beginning of 2023, with a reported tenfold increase in revenue and a doubling of its workforce at its Indian offices. ClearFeed’s impact has extended globally, serving over 100 organizations, including Atlan Data, Last9, Sprinto, and Plum Insurance.
This successful funding round comes on the heels of Peak XV’s Surge accelerator program’s continued investment in promising startups. Last month, the program led a seed round in Boxs, a B2B manufacturing platform catering to interior designers and architects. Before that, in July, Peak XV’s Surge extended support to Ethereal Machines, an advanced manufacturing startup.
ClearFeed’s latest funding milestone underscores the company’s potential and signals the increasing importance of conversational support platforms in today’s fast-paced business landscape. As ClearFeed continues to innovate and expand, it is poised to play a pivotal role in helping enterprises streamline their communication, enhance customer service, and drive operational efficiency. With Peak XV’s Surge and other notable investors on board, ClearFeed is well-positioned to make a lasting impact in the evolving world of enterprise support solutions.
