Conversation intelligence platform Convin has successfully raised $6.5 million in a Series A funding round, spearheaded by India Quotient. The round also saw participation from new investors JSW Ventures and existing backers, including Kalaari Capital, Titan Capital, Winners Fund, Sparrow Capital, and 9Unicorns.
According to a press release, Convin plans to utilize the funds to expand its core team and enhance its distribution channels. Founded in 2021 by Ashish Santhalia, Convin is dedicated to empowering customer-facing teams—spanning sales, support, and collections—with advanced AI-driven tools. These tools are designed to monitor and analyze interactions between agents and customers, thereby boosting overall efficiency and effectiveness.
Convin’s platform is organized into three main product suites: the Real-Time Suite, the Post-Interaction Suite, and the Convin Insights Suite. Each suite addresses critical challenges such as agent inefficiencies, misselling, low conversion rates, and subpar customer experiences. The platform caters to a broad spectrum of industries, including banking, insurance, finance, e-commerce, ed tech, retail, hospitality and travel, real estate, health tech, BPOs, and airlines.
Over the past year, Convin has experienced substantial growth, tripling its client base and now serving over 80 clients, including prominent brands like Reliance Nippon, Puravankara, Titan, Thyrocare, and Lazypay. With the infusion of new capital, the company anticipates a 200% increase in new customers and a threefold revenue boost in the 2024-25 fiscal year.
India Quotient, an early-stage institutional venture capital fund, focuses on investing in technology-driven startups from seed to Series A stages. Its portfolio boasts a range of successful companies, including ShareChat, Sugar Cosmetics, Giva, Kuku FM, WebEngage, and Vyapar.
